Thank you for the opportunity to provide our professional cleaning services for you. You will receive the most benefit when you have prepared your home/office for our arrival ahead of time. Some suggestions and guidelines are listed below. Want even more detail? Click the link for the PDF below:)
Prepare for our visit with the bullet points as follows:
Move all necessary small items or large furniture. PCS of Niagara does both OPEN AREA CLEANING and MOVE AND RESET OF FURNITURE. See the below PDF for details on what we can move for you:)
Thoroughly vacuum all carpet and use a crevice tool along the wall edges and on steps. We can provide this service for you, if requested. Pricing will vary for this service.
Please hang full length draperies on coat hangers from the rods so they are not touching the floor.
Please tuck up any bedspreads or skirting that touches the floor.
During the initial walkthrough/inspection, please bring to the Specialist’s attention any spots or stains which may require special attention.
Please bring to our attention furniture or other items that may require special handling or care.
We always respect your privacy and will not open doors that are closed in your home. If you would like the carpets in any room or in your closets cleaned, please be sure that the door is open.
Please let your pets know that our Specialists do not bite. Please have pets put in an area so they will not bark, bite, run away, or be frightened by our equipment.
We love kids, so please protect them. Our Specialists use hot equipment and cleaning products that can be dangerous to a child.
Payment is required upon completion. We accept personal checks, cash, or any credit card.
Please clear vehicles from the driveway. * IN WINTER MONTHS PLEASE ENSURE YOUR DRIVEWAYS AND WALKWAYS ARE CLEAR OF SNOW FOR THE SAFETY OF OUR SPECIALISTS AND EQUIPTMENT.*
When you schedule you will receive a one-hour arrival time window. We make every effort to keep our appointments, however on occasion we may have to adjust our schedule. We will not rush through one job to arrive on time to the following job. By being prepared you can help us to maintain our schedule. If for some reason we have to adjust our schedule we will call to let you know. Please let us know ahead of time about any scheduling restrictions you may have on the day of your appointment. We are happy to give you a call prior to our arrival to let you know when we are on the way or if any delays.
If for some reason you must reschedule your appointment or adjust the cleaning job, please give us as much notice as possible
After We’ve Gone
After our Service Specialist has cleaned your carpet, some simple precautions should be observed for the best results:
Please minimize traffic on the carpet and remember walking from a damp carpet onto a hard surface can be slippery.
Please try to keep children and pets off recently cleaned carpet.
To avoid furniture stains or rust spots, please don’t remove any tabs or blocks our Specialists may have placed under furniture until the carpet is completely dry. (at least 24 hrs)
If carpet/fabric protection was applied after cleaning, drying time may be lengthened. Please allow 24 hours before heavy use.
Carpet and upholstery drying time can vary widely due to the density of your carpet, relative humidity and degree of soiling. To speed drying time, ventilate the area by opening the windows if outside weather is not damp or humid, and increase air circulation by turning on ceiling fans and/or place your thermostat control to “fan” instead of “auto.
Waves can be caused by humidty in the carpet shortly after cleaning. This is a temporary condition that will subside as the last of the humidity leaves the carpet (usually overnight). If you have any concerns please call the office.
If your tile and grout has been sealed by us, please reduce traffic as much as possible for 24 hours to give the sealant adequate time to dry.
PCS of Niagara provides value-driven cleaning services with a focus on creating a healthy home and business environment for the residents of Niagara. Since 1990, PCS of Niagara has served our clients with high-quality carpet & upholstery cleaning, area rug cleaning, tile & stone cleaning, and custom rug design services. All of our services are backed by our 200% satisfaction guarantee.