Rugs should never be cleaned on-location like wall-to-wall carpet. To protect your investment, PCS of Niagara provides specialized, premium In-Plant Rug Cleaning across the Niagara region.
We care for the finest to the most basic textiles from around the world. We safely clean:
We provide a convenient pick-up and delivery service to bring your rugs to our specialized cleaning plant. Cleaning your rugs in-plant allows us to use advanced treatments, controlled drying environments, and specialized tools unavailable in your home.
Our thorough 9-step system ensures maximum soil, pet odor, and spot removal while keeping delicate fibers safe.
Schedule Your Rug Pick-Up Today
Step 1: Pre-Inspection and Pick Up
We will determine as much as we possibly can about the type of rug and inherent qualities that may affect cleaning. We will outline the expected results and cleaning “prescription”. Our company will come to your home to pick up your rug, or you may drop it off at our shop.
Step 2: Dry Soil Removal
Woven rugs, especially hand-knotted rugs, are designed to hide dry soil. A few years ago, the Eureka company did a study and found that a 9 x 12 could hide 87 pounds of dirt! WOW! We use a variety of techniques to “dust” the rugs from the front and back. A machine called a rug duster, special vacuum attachments, and any many other methods are implemented. This is the most important step in cleaning any textile.
Step 3: Pre-Condition
Depending on fiber content and soiling type, the rug will be pre-treated to emulsify
the soils.
Step 4: Pre-Spot and Fringe Preparation
Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal. The fringe is also pre-treated for maximum soil removal.
Step 5: Shampoo
Most rugs are cleaned with an Oriental Rug Shampoo that is especially designed to get maximum cleaning while protecting sensitive natural fibers.
Step 6: Rinse or Wash
Depending on the type of rug, it will be rinsed with extraction equipment or washed in a wash pit designed especially for Oriental Rugs.
Step 7: Speed Dry
Once the soil is rinsed away, the rug is dried flat or hung to dry in a controlled environment. Proper drying is essential to avoid unnatural shrinkage.
Step 8: Finishing
When the rug is dry, it is combed and finished with soft groomers made for specialty rugs.
Step 9: Post Inspection and Delivery Inspection and Delivery
Our cleaning specialist will give the rug a final inspection and release it for pick-up or delivery. Your rug will be wrapped in brown craft paper to protect it from dust and environmental soils until it is picked up or delivered. Upon delivery, we will lay the rug for you.
Rotation – To ensure even wear, your rug should be rotated once a year. Depending on the traffic, the rotation may vary from six months to two years.
Vacuuming – Oriental rugs, like most carpeting, should be vacuumed on a regular basis to remove dirt and restore life to the fibers. Be sure not to vacuum the fringe with your beater bar! Use the end of a vacuum hose from a canister vacuum.
Padding – A quality pad used under your rug helps protect it from dirt, wear, and slippage.
Spot and Spill Procedures – Make sure that you safely and immediately clean up spots and spills before they set:
It may be hard to believe but wool rugs are made to last hundreds of years and in today’s industry a rug isn’t considered an “antique” unless it was created before 1900. When your wool rugs are properly cared for they will last a lifetime.
What happens to your wool carpets lifespan when it is introduced to the wrong conditions and bugs? It’s lifespan is cut severely short, sometimes down to under a single year. Carpet beetles, moths, other bugs can eat way your carpet fibers in a matter of months.
Yes. We thoroughly inspect each rug to determine the safest and most effective method of cleaning, as well to advise of any possible risks. When cleaning, we use specialized techniques and products tailored specifically for your rugs needs. Our careful approach protects fibers, dyes, and construction.
Yes, yes, and yes! We are an accredited IICRC-certified firm, as well as a certified Wool-Safe Service Provider. With decades of experience in rug cleaning (including specialty, high-value, and hand-knotted), your rug is in good hands with PCS of Niagara.
Yes! We offer pick-up and delivery services for the entire Niagara Region. Please call our office for pricing if you are interested in pick-up and/or delivery services for your area rug.
Yes!
In-home area rug cleaning uses our truck-mount, hot-water extraction system to clean surface level soil and stains from your area rug, without needing to be moved from its place in your home! This option is convenient, easy, and provides a great result on lightly soiled rugs. (Note: In some circumstances, in-home rug cleaning may not be recommended or may not be possible. Heavily soiled or contaminated rugs cannot be cleaned in-home.)
In-shop area rug cleaning provides the deepest, most thorough clean possible. Instead of a surface clean, your rug will be given a full spa treatment. We use our tumble-duster to remove built up, dry soil before we fully immerse your rug for deep-cleaning. We are able to use more intensive methods and products. Our temperature controlled drying room will ensure that your rug dries completely, evenly, and correctly. This process will guarantee results, but your rug will be with us for two weeks; please let our office staff know if you require expedited service.
In-home rug cleaning usually takes 1-2 hours, though the length of your appointment will ultimately depend on the size of the rug(s), the condition, and the total scale of work ordered.
When scheduling, our office team will be able to provide a rough estimate for the appointment’s duration. Feel free to ask!
Our turn around time for area rugs cleaned in our shop is typically two (2) weeks. This time period may vary depending on the current volume of rugs in the queue, specialty services such as repair, as well as considerations unique to your rug’s needs. Please inform our office staff during drop-off if you have any time-sensitive requirements for your rug, and we will do our best to accommodate.
While your rug is at our shop, we will remove dry soil using our tumble duster before we provide a full-immersion cleaning for your rug. Soil will be safely removed using a variety of tools and products. Once the rug is cleaned, it will be hung or laid out in our temperature controlled drying room. If the rug requires multiple cleans during its stay at the Rug Spa, we will do so during this time.
Depending on the condition of your rug, the level of soil, and special considerations (dye-bleed risk, urine contamination, etc), your rug may have a longer stay with us. This extra time allows us to provide the best results. We appreciate our clients’ understanding!
Yes. We use professional odor-neutralizing treatments designed specifically for pet urine in area rugs. Our process targets odor sources, not just surface smells.
Yes. We specialize in pet stain and odor removal, including urine accidents. Our professional treatments address the source of odor and break down odor-causing bacteria rather than masking smells, helping restore freshness to your carpet. By flushing out contaminants, you can rest assured that your carpet is clean, sanitary, and safe for your family.
While no company can guarantee removal of every stain, we will do our best, using our advanced techniques and decades of experience to achieve the best possible results. In some circumstances, a spill or a pet accident may have caused permanent fiber/colour damage to the carpet that cannot be removed with cleaning. In these circumstances, we will alert the client and offer guidance on the best way to move forward.
There are many factors that could influence the decision that a rug must be cleaned in shop.
There are other possible circumstances that may require a rug to be cleaned at our shop, but these are the most common reasons.
Professional equipment provides deeper cleaning, stronger extraction, and faster drying than rental machines. Our technicians have decades of experience and have the knowledge to treat stains and fabrics safely, reducing the risk of accidental damage.
